Trade Verification Requirements
All prospective trade partners must complete the form found on our website in order for their trade status to be verified. Trade pricing will only be extended to landscapers, builders, architects, and interior designers.
Trade pricing applies ONLY to outdoor fountains, containers, and outdoor furniture.
Trade pricing and discounts will not be divulged before the verification process is complete in order to protect the interests of our existing trade partners. All trade pricing and discounts are subject to change without advance notification. Changes will be reflected in the password-protected trade page on the Birdsall & Co. website, but may not always be the most recent update.
Trade pricing will only be applied to a purchase if the purchase is made directly by a verified trade partner with a company form of payment, not a personal method of payment. Customers cannot receive trade pricing if they pay directly and will not be notified of the trade discount. Verified companies cannot receive any discount or credit retroactively for purchases made by their clients directly.
All trade professionals must notify the store about when they are planning to pick up merchandise from the store, and must provide a receipt at the time of pickup.
There is no guarantee that help will be available for you to load your products into a vehicle. Calling the store ahead of time to inquire about the availability of help does not guarantee the presence of help, but may help us accommodate the loading of your product. Any incident, including but not limited to, scratches or dents to vehicles while loading the fountain will not be the responsibility of Birdsall & Co.; the handling of heavy products and loading into vehicles is never without risk. Birdsall is not responsible for any damage done to the products when handled by a non-staff member during loading.
It is the responsibility of the trade partner to check the product before leaving the store and alert Birdsall staff to any quality concerns or discrepancies. Birdsall is not responsible for any damage or discrepancy once the product leaves the store.
All products must be picked up within one month of purchase or delivery. Products left over one month will be assessed a monthly storage fee that must be paid before the merchandise will be released.
Fountains may be sealed at the time of pickup, but Birdsall & Co. is not responsible for any leaks after the fountain leaves the store.
Orders usually ship in approximately 5-10 business days, but may be delayed up to 4-6 weeks due to high volume seasonality, supply chain issues, production delays, or labor capacity. Back orders will be communicated as soon as possible. Orders are typically shipped from the manufacturer. Delivery times for orders cannot be guaranteed. Birdsall & Co. is not responsible for transit delays.
Smaller and lighter products will be shipped via UPS or USPS. Larger or heavier items requiring a pallet will be delivered by an LTL carrier. Tracking information will be emailed when it is available. The freight company will be in touch with the contact person for the order to determine the date and time frame for curbside delivery. Additional services, including but not limited to reconsignment, redelivery, service upgrades such as white glove and storage, may be arranged with the freight company directly at the customer's expense. Birdsall & Co. is not responsible for any fees due to delays in being able to contact or deliver to the customer. If arrangements cannot be made for the product to be delivered in a reasonable timeframe, the product will be sent back and the additional freight cost will be removed from any refund.
Damages and defects sometimes occur during transit. Defective products or those damaged in transit will be re-ordered if the store is notified within 3 days of receipt. Call us at 303.722.2535 or email firstname.lastname@example.org to alert us to any problems and we will do our best to make it right. It is very important to note any external visible damage to the packaging on the bill of lading. Birdsall & Co. will not pay for the removal or disposal of damaged product. Birdsall & Co. is not responsible for any issues that arise as a result of the unloading of the product.
Refunds and Returns
Returns due to customer error or buyer's remorse will be not be accepted. In the event that an exception is made, returns will be accepted only with written authorization from Birdsall & Co. If authorized, the customer is responsible to ship items back to Birdsall & Co. at their expense, plus a restocking charge of 25%. Returns received damaged or in used or unsellable condition will not be honored.
Products may be backordered, meaning that the products are not readily available and will be shipped at a later date. Birdsall & Co. is not responsible for unanticipated back orders. Staff will notify customers if there is a backorder on their products. The customer can cancel orders and be refunded back orders that exceed 60 days from date of the initial purchase.
Customers understand that colors and sizes may be slightly different between the image/sample and the actual product. Birdsall & Co. staff will determine whether a variation constitutes an actual defect in the product or whether it is a normal variation. Touch-up stain may be available and can be sent if necessary.